policies

PAYMENT

We accept all major credit cards including Visa, Mastercard, Discover, and American Express, and we also accept Paypal payments. We do not accept personal checks, money orders, or direct bank transfers. All prices on our site are based on the US dollar, and charged in US dollars. The exact exchange rate that you will pay is determined by the bank that issued your credit card.

 

RETURNS

Each item has been made by hand. Any natural variations are considered unique and characteristic of the crafting technique utilized in the making of the piece. We are not responsible for variations in color of items due to individual monitor color settings. 

 

We encourage customers to follow our care and cleaning guidelines.

 

All Sale items are final sale (Including Sample Sale).

 

We do not replace lost items.

 

Regular priced merchandise can be returned for a refund or exchange provided it is sent back within 7 days of receipt. All return requests must be authorized. Please follow the instructions on the return form included in your package and return your items within 7 days of receipt to the address below. Include your order # on your return form AND on the outside of the package. **RETURNS POSTED WITHOUT AN ORDER NUMBER INDICATED MAY BE DELAYED OR RETURNED. 

 

Once we have received your package, your refund will be processed within 10 business days. You will be notified via email at the email address listed on your account when your order was placed. Please note that your banking institution may require additional days to process and post this transaction to your account once they have received the information from us (typically 3-5 business days). Original shipping charges are non-refundable.

 

International Returns

International orders may be returned using any method of your choice, at your expense. We recommend using a tracking number and insured service.

 

Promotional Codes

Promotional codes may not be used to redeem sale items.  

 

Non Returnable Items

The following items are non-returnable. Credit will not be issued for the following:

- All items purchased on sale.

- All items tagged as final sale items

 

Return items to: 

Loomed Alpaca Knitwear

16810 Ainsworth Ave.

Torrance, CA

90504

 

SHIPPING

We ship to the shipping address provided by you.

We are not responsible for lost or missing orders due to an incorrect shipping address provided.

For domestic orders, please allow 2-3 business days for processing and 2-7 days for delivery.

For international orders, please allow 3-4 business days for processing and 5 -14 days for delivery.

Customs and duties are the responsibility of the receiver.

Please understand that we cannot be held responsible for delays occurring due to carrier, misstatement of your shipping address, damages that occur during shipment and your destination’s customs.

These delivery times are estimates and not guaranteed by “Loomed Alpaca Knitwear”

For any further inquiries please contact us at info@loomedoworld.com